Website Down? 11-Step Troubleshooting Checklist (Is It You or Everyone?)

Is it down for everyone or just you? Follow this 11-step checklist to tell local Wi-Fi, DNS, SSL and real outages apart in minutes.

1–3: Isolate you vs everyone

Run our checker (server-side verdict). Then: hard-refresh (Ctrl+Shift+R), try incognito (rules out extensions), try mobile data (rules out your Wi-Fi).

4–7: Rule out DNS / SSL / blocks

Read the failure kind: DNS → domain problem; TLS → cert/clock; 403 → bot/geo block (try VPN off/on); timeout → origin overloaded. Flush DNS, fix device clock.

8–11: Confirm and act

Recheck in 3 minutes, check the site's status page/X, traceroute/MTR for owners, and set up monitoring alerts so 3am outages page you.

Test it now: run a live check → then re-read your result with this guide. Each check + guide read is another pageview that funds the free tool.

FAQ

It says Online but I can't load it — why?

Local cause: your network, VPN, adblock, or account/login issue. The origin answered our edge probe fine.

How long do outages last?

Most transient 5xx clear in minutes. DNS/SSL misconfigurations persist until the owner fixes them.